Returns, Payment and Shipping Policy

Returns Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@myflasks.com to request a refund and we will assign you a Returns Merchandise Authorization number (RMA#).
2. Send your returned item via prepaid shipping (collect parcels will NOT be accepted) to:

myflasks.com
RMA #
101C N Greenvile Ave #78
Allen, TX 75002

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Payment Policy

Accepted Methods of Payment

MyFlasks.com accepts payments through Authorize.net and PayPal. You do not need a PayPal Account to pay for your items through PayPal:

Our site is secured using an SSL certificate and is PCI compliant.

You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Packages will NOT be sent until the payment has been received. Customers are obliged to pay within three days of placing the order. MyFlasks.com will provide you with one additional day (that’s four days total). If payment has not been received on the fourth day, the transaction will be cancelled.

If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs.

Your Authorize.net & PayPal transaction will be identified on your statement as “Allen Basic Gifts.”

Mailing Address For Check/Money Order

MyFlasks.com
Online Order #
1 Springcrest Ct
Allen, TX 75002

Shipping Policy

Turnaround

All orders are generally shipped within 48 hours Monday – Friday 8am – 5pm Central Time

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail may not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Generally, an 8oz flask, or any order under 14ozs, will be sent via USPS 1st Class. Depending on weight and distance from Dallas, TX, your package may go using the following:

Carriers

We use the following carriers to deliver our orders:

we ship using fedexFedEx (Ground, Express and SmartPost)
USPS

Back Orders

If an item goes on back order we will contact you to advise you of if and when the item will be available. If you wish to cancel that item and you have still have an item or items to process, we will refund the amount of the out of stock item.

 

My Flasks
101C N Greenville Ave #78
Allen, TX 75002
 
(972)256-8654
 
This page was last updated: June 13, 2014